FAQs

In the last few months our Etsy & Website images have been stolen & are being used illegally on Facebook Adverts, Instagram, Ebay & Amazon by unscrupulous scammers.

Please be careful – our Copyright Registered & Trade Marked Designs are only available to be purchased from this, our Royale Starburst Clocks website & our Etsy Store which can be found on the link below:

www.etsy.com/uk/shop/RoyaleEnamelLtd

All of our clocks are hand made as soon as we receive your order. The despatch time for our Royalexe clocks is within one week and for the larger Royalexe Starburst clocks please allow 2 weeks. We are often able to despatch quicker than these times.
If you require one of our clocks on a tight deadline for a birthday or anniversary please add a note to your order – we will do our best to help you.

We use a good quality quartz movement with a silent sweeping second hand. 

All of our clocks are powered by a single AA battery. 
Only clocks delivered to UK addresses will include one free battery.

All of our clocks are fitted with a good quality quartz movement. The second hand is silent and sweeping. There is no Tick Tock …

Yes our clock movements are covered by a 2 year warranty. Should your clock movement stop working during this time we will send you a brand new movement free of charge.

We take a lot of pride in the way that we securely pack & ship our clocks. In the unlikely event that your clock is received damaged, please contact us by email as soon as possible & please include a photo of the damage. We will deal with the problem immediately.

Yes we sell the Teakwood Spokes in 3 finishes. Hand Waxed Blonde, Medium or Dark & in sizes 19″ , 21″ , 27″ or 30″. Please visit our Spare Parts section from the main menu.

We also sell our own high quality quartz motors too.

This is not a dent & the clock is not damaged. It is a join where the outer ring is joined , every single starburst clock that we make has this same join & it is always under the number 6.
The original 1950’s Starburst Clock that I based my design on has exactly the same join in the same place.
If you are really not happy with this then please do return the clock for a full refund.
We will arrange the collection for you & pay for the return shipping.
Please note that all of our clocks are hand made, they are not mass produced on automatic machinery.

Place your clock face down on a cushion.
Remove the 12 teakwood Rays from the plastic envelope.
Remove the small screw driver from the plastic envelope.
One by one attach the 12 teakwood rays to the short metal spikes of the clock frame.
One by one tighten up the small black grub screws with the screw driver.
Please be careful NOT to over tighten the screws.
Once you have fitted all of the teakwood rays, lift the clock up by the metal parts do not handle the teakwood rays, only hold by the metal spikes
Hang the clock on your wall using the hanging brackets supplied with the clock.